KYRGYZ TOURS operates this website and provides tour and travel services in Kyrgyzstan. This Privacy Policy explains how we collect, use, disclose and protect personal information in connection with our website, enquiries and bookings.
1. Information we collect
Depending on how you interact with us, we may collect your name, email address, telephone or WhatsApp number, nationality, travel dates, group size, preferences, dietary or accessibility information you choose to provide, and the content of your messages. For confirmed bookings, we may also need limited traveller details required to arrange accommodation, permits, transport, activities or other services you request.
We may automatically receive basic technical information, including your browser type, device information, IP address, pages viewed, referring page, approximate location derived from IP and usage data. This information helps us secure, maintain and improve the website; it is not used to make automated decisions about you.
2. How we use information
We use personal information to respond to enquiries, prepare quotations and itineraries, confirm and administer bookings, arrange the services you select, communicate important travel updates and provide customer support. We may also use information to improve our services, prevent fraud or misuse, protect our rights and comply with legal, tax and accounting requirements.
Where you have agreed to receive marketing, we may send occasional information about relevant tours or services. You can opt out at any time by contacting us or using the unsubscribe option where provided. We do not sell or rent personal information, and we do not use it for automated profiling or decisions with legal effects.
3. Sharing and international transfers
To deliver a trip, we may share the minimum necessary information with guides, drivers, accommodation providers, activity operators, permit authorities, insurers or payment providers. For example, a host may need your name and arrival date, while a guide may need dietary or health-related information only when you choose to provide it and it is relevant to your safety or service.
These recipients may be located in Kyrgyzstan or in another country relevant to your itinerary. We share information only for the purpose of delivering, supporting or legally administering the booked service, and we expect our service partners to keep it confidential and protected.
4. Retention and security
We keep enquiry and booking records only for as long as reasonably necessary for the purposes described above, including follow-up service, dispute resolution and legal or accounting obligations. The retention period may differ depending on the type of record and the requirements that apply to the booking.
We use reasonable administrative and technical measures, such as restricted access, secure account practices and careful handling of booking records, to reduce the risk of unauthorized access, loss or misuse. No internet transmission or storage system can be guaranteed completely secure; please avoid sending unnecessary sensitive information through unsecured channels.
5. Your choices and rights
Subject to applicable law, you may ask us to provide access to your personal information, correct inaccurate information, delete information that is no longer required, restrict certain processing, or stop using your details for direct marketing. You may also withdraw consent where our processing is based on consent; this does not affect processing carried out before withdrawal.
To make a request, email info.kyrgyztravel@gmail.com with enough detail for us to identify the relevant records. We may need to verify your identity before acting on a request and will explain if a legal obligation prevents us from completing it.
6. Cookies and third-party links
Our website may use essential cookies and similar technologies to operate correctly and remember basic preferences. We may also use limited analytics tools to understand website performance. You can manage or block cookies through your browser settings; doing so may affect certain website features.
Our website may contain links to third-party websites, including social networks or payment services. Their privacy practices are governed by their own policies, and we encourage you to review them before providing personal information.
7. Children, changes and contact
Our services are not directed to children acting independently. Where a trip includes a minor, booking and communication should be handled by a parent or legal guardian. We may update this policy when our practices or legal obligations change; the current version will always be published on this page.
For privacy questions or requests, contact us at info.kyrgyztravel@gmail.com, by phone at +996 223 306 261, or at 20/1 Kasymbekova Street, Osh 723313, Kyrgyzstan.